Frequently Asked Questions

Frequently Asked Questions

What is the difference between the hernia belts and hernia briefs?

A hernia belt is a supportive undergarment for men designed to keep the protruding tissue in place and relieve discomfort. Where as a hernia brief offers gentle relief from reducible inguinal hernias by providing adjustable and comfortable compression.

What is the difference between the maternity supports?

The Original Cradle provides relief for many pregnancy discomforts such as back and abdominal pain, swelling, reduces stretch marks and ergonomic lift to support posture.

The Adjustable Prenatal Cradle provides the same relief as the Original Cradle, but is completely adjustable, even through clothing.

The V2 Support provides clinically proven compression therapy for swelling conditions such as vulvar varicosities, lymphedema, prolapsed organ, and other pelvic conditions.

The Hip Support provides hip stabilization and relief for lower back pain.

The Hip/V2 Combo Prenatal Cradle Support helps prevent excessive swelling and discomfort in the pelvic area, the feeling of "everything is going to fall out", provides hip stabilzation and pressure relief.

The Prenatal Cradle Plus provides is a combination of the Adjustable Cradle and Hip/V2 Support. It provides relief for many discomforts such as back and abdominal pain, hip seperation, vulvar varicosities, pelvic pressure, as well as provide ergonomic "lift support".

What is the difference between a sleeve/support and a brace?

To treat mild pain, provide support for a previous injury, or to aleviate discomfort from arthritis, a sleeve or support is a great option. They are less bulky and allow a wide range of motion.

Braces typically contain either integrated stabilizing stays or hinges that will limit movement to prevent hyper extension, and provide reinforcement to promote healing. 

How do I wash my support and how often should it be washed?

Most braces and sleeves/supports are best cleaned by hand-washing. Many supports come with specific cleaning instructions, so be sure to follow them. Handwash in cold or cool water using a mild soap or detergent. Be sure to avoid any cleaning solutions with additives (such as fabric softener, stain remover, etc.), bleach, woolite and vinegar. If you wear the support or brace (for a medical reason) daily, clean it every 4-6 days. If wearing the brace during exercise, sports or physical activites, we recommend washing it every 2-3 days/wears. Most supports/sleeves and braces should be air dried and not placed in a clothes dryer.

Can I wear this in the water while swimming?

Many of the products we sell are not designed to be submerged in water for activities such as swimming or bathing. The materials are typically sensitive to chemicals, and the material can become water logged or stretched out, thereby shortening the lifespan or ruining the fit and support of the brace.

Are the items right/left specific?

Be sure to check each individual product for sizing and specific options. We do carry some items that are side or alignment specific. However, most of the products we carry are universal and not side or alignment specific.

Are they sold individually or per pair?

The supports and braces are sold individually, unless specifically stated otherwise in the product name.

What does a posture support do?

It is designed to pull your shoulders back and straighten your posture over time.

What is neoprene?

Neoprene is a synthetic rubber that is known to be durable and flexible.

What is a hook and loop closure?

Velcro™ is a trade marked name. Hook and loop closure is actually an old terminology used to describe velcro. When you really look at velcro up close, it is a system of tiny little hook and loops that grip to one another to hold it in place.

What is the difference between an open patella and closed patella knee support?

An open patella is designed to keep the patella in place with no movement. Closed patella will allow some movement.

How tight should the support or brace be?

It should be supportive, but not tight enough to cut off the circulation.

Do I need a prescription?

You are not required to have a prescription to purchase from our store.

Do you accept insurance?

Unfortunately we are unable to bill any insurances. We will, however, do our best to ensure that you have the tools necessary to seek any available reimbursement from your health insurance company. You may want to contact your insurance carrier directly to find out specific coverage details. Many of our customers submit their paid bills to their insurance for reimbursement with great success.

Do you accept FSA/HSA cards?

Most of our supports and braces are eligible for HSA and FSA spending. If you have an FSA or HSA card that has a MasterCard or VISA logo on it, you can use it to check out like any other credit card.