180-day return policy
Products that are new and in their original, sealed packaging may be returned for up to 180 days following the original purchase date. Returns received after 60 days from original purchase date will be refunded as store credit. Store credit expires one year from the date of issue. To apply store credit towards a new purchase, please call our Customer Service team to place your order.
What if it's been opened or tried on?
Products that have been opened, tried on or that are not in their original packaging may be returned for up to 60 days following the original purchase date. However, they must be returned within 30 days to receive a refund. If received after 30 days, a store credit will be issued.
Please contact our customer service team to place a new order for the product you desire and to obtain a return merchandise authorization (RMA) number to ship your product back for a refund. Upon receipt of the returned product, we will issue a refund to the form of payment used at the time of purchase.
How to return?
If your order qualifies for a return, please call our customer service team at 855-363-0156 or email them at email@example.com with a reason for the return and your requested course of action in order to obtain an RMA number and prepaid SmartLabel. A $6.95 fee will be deducted from your refund for use of the prepaid label. If you choose to ship it via other means, please be sure to use a traceable, insured method to ensure arrival to our facility. If using a prepaid SmartLabel®, simply apply the label to the package and hand it to your postman. To request a special pickup, visit www.usps.com or call 1-800-ASK-USPS (1-800-275-8777). If using your own label, please note your RMA# on the outside and inside of your package and return it to:
DocOrtho.com, ATTN: Returns/Exchanges
1840 Enterprise Drive, Rochester Hills, MI 48309.
Please allow 2-3 weeks for processing. Due to federal health regulations, worn product must be laundered prior to returning.
Note: Qualifying orders returned without prior authorization will be subject to a 25% restocking fee. Items that are returned stained or damaged, will be assessed a 25% restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee, if used. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. Prices on exchanges will be based on the website price at the time the exchange was requested. In the event of an exchange, a $5.95 S&H fee will be added to the new order. Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor. This policy is subject to change without prior notice.