Shipping Policy

Shipping Policy

NOTICE TO OUR CUSTOMERS: Like many other well-known retailers, we are experiencing slight delays in ship times due to the holiday volume, carrier delays, COVID-19 guidelines, and labor shortages. We are working to mitigate these issues and striving to ship orders received by 1pm Eastern Time the same or next business day. However, delays in processing may happen. We encourage you to choose an expedited shipping method and to order as early as possible to increase the likelihood of holiday arrival. We apologize for any inconvenience.

We offer fast, reliable shipping via USPS, FedEx, DHL & UPS on orders shipped within the United States. ORDERS OVER $59 QUALIFY FOR FREE SHIPPING. Phone orders under $60 will incur an additional $5.50 shipping & handling fee.

With over $15 Million in inventory, we are proud to ship 99% of orders received by 1:00pm Eastern Time the same or next business day.

Continental Shipping-Cost Breakdown

Method Cost Delivery
Economy (FREE $59+) $3.99 7-10 Business Days
Standard (BEST VALUE) $6.99

3-6 Business Days

Expedited $10.99 2-4 Business Days
Two-Day $19.99 1-2 Business Days
One-Day $35.99 1 Business Day


U.S. Non-Continental/Protectorates:
Expedited, Two-Day, and One-Day shipping options are not available. Economy Shipping is available for $6.99 and Standard is available for $8.99.

Expedited orders received after 1:00PM Eastern Time may not ship until the following business day. Please allow 2-3 additional days for larger orders. Expedited methods require a physical address. No P.O boxes. All shipments to APO, FPO and DPO addresses are sent via USPS. Due to military handling time and location, this process can take up to four weeks for delivery. Because we want to ship your order to you quickly, your order might ship in more than one package.

International Shipping

Effective 9/20/2021, DocOrtho.com will no longer be shipping international. Please visit our sister store ForYourLegs.com for a more complete international shopping experience.

Tracking

If an email address was provided, tracking information will be sent upon shipment. Most orders are shipped the same or next business day. This e-mail will contain shipment details including a tracking number and a link to the carrier's website. To track the order, click on the provided tracking number. Tracking information is available via your account.

For more information, please email or call 855-363-4979, Monday through Friday: 9AM-5:30PM EST.

This policy is subject to change without notice.